Dear customers, we are happy to serve you, your suggestions, and your comments at any time so that the store can be developed according to your desires and aspirations. We inform you that you are of the utmost importance to us. Please do not hesitate to write to us, as we are ready to serve you around the clock.

How can I track my order?

If we have representatives in your area, the representative’s information and delivery time will be sent to you. If there is no representative in the desired area, your shipment number will be sent to your email.

How can I contact the store?

You can communicate with us at any time and anywhere by sending us an e-mail or by direct chat, and you will be answered if the messages sent by you are received.

What are your delivery options?

We are working to develop the store and expand to more locations so that delivery and delivery will be carried out by a representative of the Kenon store to ensure that the product arrives in the best condition and to ensure customer satisfaction. However, in the event that we do not have representatives in your area, it will be sent via shipping companies and the tracking number will be sent to you.

Do you offer international delivery?

​At the present time, there is no international delivery unless the customer desires international delivery. Shipping fees will be charged to the customer after obtaining approval via email.

How do I return an item?

You can send an email through customer service, and a representative will be sent and the product will be returned according to the return policy

What is the store’s return policy?

In the event that an order is received that is contrary to the customer’s request or is not as it is in the picture on the Kanon store for the product, or in the event that it is proven that the perfumes are not original within 48 hours of receiving the order, customer service will be contacted and a representative will be sent to you and the product will be returned after Verify the note sent to the store.