We are happy to assist you and manage all your return and/or exchange requests!

Our return policy is valid for 14 days from the date you receive the product, and only applies if the product is new, in resaleable condition, and the consumable components and accessories are still sealed with the packaging and all packaging materials intact. Accordingly, the product will be replaced or refunded within 14 days.
Products purchased through the Website can be returned and/or exchanged by hand or directly delivered
Please ensure that the returned product(s) are accompanied by an order confirmation and a copy of the delivery notice, along with all accessories and free gifts.
If you have received a defective product (such as if it was delivered to you with damaged or missing parts, or any obvious damage), it can be returned and replaced, or a full amount paid can be obtained upon approval.

Please remember:

The product(s) must be in its original packaging and unopened, with the product’s original order confirmation, delivery note, accessories and free gifts.
If the customer has paid by credit card, the amount will be refunded to his account and a confirmation email will be sent to him.
If the customer paid in cash, the value will be refunded in cash.
If a customer loses their invoice within the 14 days, they can request a copy from our after-sales team or contact us at , and a copy of the invoice will be sent to them via email.

For more information, please do not hesitate to contact us. We are very happy to serve you.